What EAN Is and How It Works
An Assistant You Can Trust
EAN is a role-aware AI assistant designed for Medicaid Home- and Community-Based Services (HCBS). It guides Families and Providers today—and Case Managers in a forthcoming release—through complex processes with clarity, accuracy, and accountability.
What makes EAN different?
Instead of a single, general-purpose chatbot, EAN uses a network of single-task assistants—eligibility, provider search, compliance checks, plan drafting, and more. Each assistant is state-specific and draws only from state-approved, versioned sources: waivers, provider manuals, policy memos, official forms, and guidance. If it's not in your approved corpus, EAN won't claim it.
Why not “just use AI”?
Generic, internet-trained AI can over-generalize and import rules from other states. EAN is purpose-built to avoid those risks. Answers are restricted to your state's approved materials and include clear explanations with citations and effective dates. When policies conflict or the corpus is silent, EAN says so and prompts human review—no guesswork.
Who EAN Serves
Assistants are tuned for families navigating eligibility, providers ensuring compliance, and case managers coordinating ISP updates and oversight.
Families
TodayNavigate eligibility with plain-language guidance, a clear submission path, timelines, and a provider search that surfaces available agencies.
Providers
TodayTurn dense policy into step-by-step instructions, run compliance checks (including HCBS Final Rule alignment), analyze training policies, and draft person-specific goals and teaching strategies.
Case Managers
Coming SoonStreamline ISP authoring and updates, review incident reports, and manage timeliness without replacing professional judgment.
How EAN Works
Every assistant is grounded in verified, state-issued materials and instrumented for transparency, so teams can trust every recommendation.
State-Approved Corpus
Your designated documents are ingested, versioned, and labeled with provenance and effective dates.
Single-Task Assistants
Each assistant is calibrated for one job, in one state, using only approved content.
Role-Based Access
Families, providers, and case managers see only what is relevant to their work.
Explain + Cite
Responses include plain-language reasoning and citations so it is clear where guidance came from.
Secure & Auditable
Encryption, RBAC, and audit logs for prompts, outputs, sources, and timestamps ensure accountability.
Feature Highlights
Purpose-built assistants give families, providers, and case managers the structure, citations, and tooling they need to move forward with confidence.
For Families
Eligibility Guidance
Step-by-step walkthrough explaining terms and collecting information in the right order.
Form Kit & Timeline
Tailored packet with required forms, submission guidance, and key deadline reminders.
Provider Search
Find approved agencies by location, services, populations served, and intake status.
Escalation to People
Flags complex cases and provides contact paths for human assistance.
For Providers
Policy & Procedures Specialist
Get state-specific answers with citations and effective dates.
Compliance Reports
HCBS Final Rule gap analysis with suggested redlines and references.
Training Policy Analyzer
Check training policies against state acceptance rules with verbatim citations.
Person-Specific Goals
Draft measurable outcomes and teaching strategies aligned to state expectations.
Security, Privacy, and Accessibility
Trusted partnerships depend on verifiable safeguards. EAN ships with built-in controls across people, process, and technology.
Security
Encryption in transit and at rest, role-based access, audit trails, and state-approved hosting.
Privacy
PHI/PII safeguards with BAAs as required; least-privilege access by design.
Accessibility
WCAG 2.2 AA-aligned interfaces, screen-reader support, multilingual options, and mobile-first design.
What EAN Won't Do
EAN draws firm boundaries so teams stay compliant, informed, and empowered to make human decisions.
- Make eligibility or service authorization decisions.
- Provide legal or medical advice.
- Replace case managers, provider QA, or family advocates.
- Use unapproved internet content (no web scraping, no forums).
- Guess when the corpus is silent; EAN surfaces the gap and routes for review.
Frequently Asked Questions
Quick answers on how EAN operates, where guidance comes from, and how it stays aligned with your state’s approved corpus.
How is EAN different from other AI tools?
EAN is state-specific, single-task by design, and restricted to approved, versioned sources. It does not use open-internet training data.
Where does EAN's information come from?
Your state's approved corpus: waivers, provider manuals, policy memos, official forms, and guidance. Each response includes citations and effective dates.
Can EAN personalize recommendations for individuals?
Yes—only if the state enables person-level learning with consent and strict access controls. Personalization remains isolated to the individual and never trains global models.
Does EAN replace staff?
No. EAN drafts, explains, checks, and routes; humans review, approve, and decide.
Can we verify what EAN said last week?
Yes. Every interaction is logged with the prompt, response, sources, timestamps, and the policy version in effect.
Ready to Get Started?
Experience EAN's AI-powered assistance for Long-Term Supports and Services. Bring clarity, compliance, and confidence to every interaction.